Last Updated: 3/11/2025
At BruceBirkins, we take great pride in the quality and craftsmanship of our leather bags. Every product is carefully inspected before shipping. However, if you are not completely satisfied with your purchase, our return and refund policy is designed to ensure your peace of mind.
1. Returns Eligibility
- Items must be returned within 14 days of delivery.
- The product must be unused, undamaged, and in its original packaging with all tags attached.
- Proof of purchase (order confirmation or receipt) is required.
- Custom-made or personalized products are not eligible for return or refund unless defective.
2. Return Process
To initiate a return:
- Contact our support team at [your email address] with your order number and reason for return.
- Our team will provide return instructions and shipping details.
- Once we receive and inspect your returned item, we will notify you of your refund status.
3. Refunds
- Approved refunds will be processed to your original payment method within 7–10 business days.
- Shipping charges are non-refundable, unless the return is due to a product defect or shipping error.
4. Exchanges
We currently offer exchanges only for defective or damaged products. Please contact us within 7 days of delivery if you receive a faulty item.
5. Non-Returnable Items
- Personalized or custom-designed bags.
- Items marked as “Final Sale.”
- Products damaged due to misuse or mishandling after delivery.
6. Contact Us
For return or refund assistance, please reach out to our customer service team:
📧 Email: [your email address]
🌐 Website: [your website URL]
🏢 Address: [your business address]